We have compiled this list of frequently asked questions with the help of many of our valued past guests. It is our goal to provide you with as much information about our resort to assist you in preparation of, and during your stay. This list of FAQ’s is constantly being updated with answers to questions most commonly asked by our guests. The first 4 questions are in relation to Covid-19.
Are you open for business?
Yes we are open for business however travel prior to 12 June 2020 is only for essential travel. From 13 June 2020 we will be open for all travel. Reception hours may differ so please call us directly to confirm.
Are your facilities open?
From 13 June 2020 all guest facilities excluding the sauna will be open. Please keep in mind social distancing measures will remain in place. This update is subject to any Government changes to COVID-19 restrictions.
Can I cancel free of charge?
We now collect payment 24 hours prior to arrival. If the booking is cancelled up to 24 hours prior to arrival, no fee will be charged. Bookings cancelled within 24 hours of arrival will forfeit the total price of reservation.
Can I postpone/change my travel dates?
Yes but you will need to let us know at least 24 hours before arrival of your new travel dates.
Does the resort have Free Wi-Fi?
Yes the resort does have free Wi-Fi.
Do the units have air conditioning?
Yes all our apartments do have air conditioning.
Are the apartments serviced daily?
Our apartments are not serviced daily as we are self contained apartments, bookings of 8 nights or more receive a mid stay service. If you do wish to have a daily service it can be arranged for a fee.
Does the resort supply amenities?
As we are self contained apartments a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished and may be purchased at reception.
What is your child policy?
0-2 Years inclusive FOC when using existing bedding. Cot hire available – charges do apply.
3 Years + adult rates apply.
Do you have cot hire?
Yes we do. Cot hire is $10 per day or $30 per week. Please be sure to notify our staff of your cot requirements at the time of making your booking.
Do you have safe secure parking?
Yes we do have free safe secure undercover parking however guest car parking is subject to availability, with the allocation of one (1) car parking space per apartment.
Is your reception open 24 hours?
We do not have a 24 hour reception desk. If you do require after hours check in please contact us directly to arrange prior to arrival.
What time is check-in?
Check in time is 2:00pm. All early check-ins are subject to availability and must be requested a minimum of 24 hours prior to arrival. Please contact our reception team to place a request. Early check-ins are at the sole discretion of the Property Manager. If a early check-in is offered and confirmed, there will be an additional charge of $100 for this service for any arrivals before 12:00 noon.
What time is check-out?
Check out time is 10:00am. All late check-outs are subject to availability and must be requested a minimum of 24 hours prior to your scheduled departure. Please contact our reception team to place a request. Late check-outs are at the sole discretion of the Property Manager. If a late check-out is offered and confirmed, there will be an additional charge of $65.00 for this service with continued access to your allocated accommodation until 12:00 noon, $100.00 until 3:00pm and any departures after 3:00pm will be charged one night stay on the day of departure.