We have compiled this list of frequently asked questions with the help of many of our valued past guests. It is our goal to provide you with as much information about our resort to assist you in preparation of, and during your stay. This list of FAQ’s is constantly being updated with answers to questions most commonly asked by our guests.
Does the resort have Free Wi-Fi?
Yes the resort does have free Wi-Fi.
Do the units have air conditioning?
Yes all our apartments do have air conditioning.
Are the apartments serviced daily?
Our apartments are not serviced daily as we are self-contained apartments, bookings of 8 nights or more receive a mid-stay service. If you do wish to have a daily service it can be arranged for a fee.
Does the resort supply amenities?
As we are self-contained apartments a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished and may be purchased at reception.
What is your child policy?
0-2 Years inclusive FOC when using existing bedding. Cot hire available – charges do apply.
3 Years + adult rates apply.
Do you have cot hire?
Yes we do. Cot hire is $10 per day or $30 per week. Please be sure to notify our staff of your cot requirements at the time of making your booking.
Do you have safe secure parking?
Yes we do have free safe secure undercover parking however guest car parking is subject to availability, with the allocation of one (1) car parking space per apartment.
Do you have charging for electric vehicles?
NO – unfortunately we do not have facilities for charging electric vehicles.
Is your reception open 24 hours?
We do not have a 24 hour reception desk. Reception hours are 8:30am – 5:00pm Monday to Friday, 9:00am – 12:00pm Saturday and Sunday. If you do require after hours check in please contact us directly to arrange prior to arrival and use the intercom on after hours arrival.
What time is check-in?
Check in time is 2:00pm everyday. All early check-ins are subject to availability and must be requested a minimum of 24 hours prior to arrival. Please contact our reception team to place a request. Early check-ins are at the sole discretion of the Property Manager. If a early check-in is offered and confirmed, there will be an additional charge of $100 for this service for any arrivals before 12:00 noon.
What time is check-out?
Check out time is 10:00am. All late check-outs are subject to availability and must be requested a minimum of 24 hours prior to your scheduled departure. Please contact our reception team to place a request. Late check-outs are at the sole discretion of the Property Manager. If a late check-out is offered and confirmed, there will be an additional charge of $65.00 for this service with continued access to your allocated accommodation until 12:00 noon, $100.00 until 3:00pm and any departures after 3:00pm will be charged one night stay on the day of departure.
Belise Check In Procedures
For security the guest name on the booking will be the only authorised person to check in and guest must provide photo ID and credit card.
If you would like add additional guest name on the booking this must be advised prior to day of arrival and main guest will need to email email@example.com during Reception hours (MON-FRI 8:30am-5pm, SAT/SUN & PUBLIC HOLIDAYS 9am-12pm) or email firstname.lastname@example.org (MON-FRI 8am-7pm, SAT 8.30am-6pm, SUN 8.30am-3pm, PUBLIC HOLIDAYS email reception).
IF YOU ARE ARRIVING OUTSIDE THESE HOURS PLEASE LET US KNOW PRIOR TO ARRIVAL SO WE CAN ADVISE AND EMAIL LATE ARRIVAL CHECK IN PROCEDURES.